Get in Touch – Start Your Bitcoin Mining Journey

Which Bitkern services are you interested in exactly?

For Beginners ASIC Mining Hardware + Hosting from 1 ASIC miner

For Professionals ASIC Mining Hardware + Hosting from at $50k

Hosting Only Only NewGen Hardware from 100 devices

How many miners do you plan to deploy?

10 - 50 Miners 51 - 250 Miners More than 250 Miners

100 – 250 Miners 251 - 1000 Miners More than 1000 Miners

When would you like to use our services?

As soon as possible In 1 - 3 Months In 3 - 6 Months

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Your benefits at a glance

Bitkern LITE offers you an easy entry into Bitcoin mining – no technical knowledge required.

Starting from a Single Miner

Effortless entry – No technical knowledge required

Fast Deployment

Online within 24 hours – no waiting time

No deposit required

No hidden costs, full transparency

36-Month Hardware Warranty

No repair costs thanks to extended manufacturer warranty

99% Uptime Guarantee

Swiss reliability backed by expertise since 2017

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General questions about the product

What is Bitkern LITE?

Bitkern LITE is a simple and efficient Bitcoin mining solution that allows anyone to purchase mining hardware and utilize it within Bitkern's professional data centers. The hardware is maintained, installed, and ready for immediate use – no technical knowledge required. Additionally, dedicated contact persons and customer support are available throughout the entire process, making Bitkern LITE a comprehensive solution – from hardware provision to professional assistance.

Who is Bitkern LITE for?

Bitkern LITE is designed for both private customers (B2C) and businesses (B2B) seeking a straightforward mining solution.

What sets Bitkern LITE apart from other mining solutions?

Bitkern LITE provides a turnkey solution with professional hosting, maintenance, a 99 % uptime guarantee (Hosting Rate A), repair services, and regular payouts of earnings attributed to the customer’s mining hardware. Customers do not need to worry about setting up their mining hardware, electricity costs, or maintenance.

Do I need technical knowledge to start with Bitkern LITE?

No, Bitkern LITE is specifically designed for users with no technical background. Bitkern handles all installation and maintenance.

Purchase and commissioning

How can I purchase Bitkern LITE?

Bitkern LITE can be purchased through the Bitkern website. After selecting your desired miner and confirming and paying for the purchase, the hardware will be installed and activated. Explore Products

How long does it take for my miner to be active?

After payment is received, the mining hardware will be installed and activated usually within 24 hours.

What payment methods are accepted?

Payments can be made in USD via PayPal or credit card. Additionally, Bitkern offers the option to pay with BTC or USDT.

Can I operate multiple miners at the same time?

Yes, customers can purchase multiple miners and run them simultaneously in one of our data centers.

Can individual components be purchased separately?

It is not possible to purchase servers without hosting services. Likewise, purchasing hosting services for servers not acquired through Bitkern is also not permitted. Please refer to our Terms and Conditions for further details.

What is the difference between purchasing as a private customer versus as a company?

The distinction between purchasing as a private customer or as a business has tax-related implications on the invoicing issued by Bitkern. Therefore, an appropriate verification is performed during the purchase process. Bitkern positions itself as a professional partner for the acquisition of hardware and provision of hosting services. Bitkern explicitly advises that the tax implications arising from operating miners should be individually reviewed by the buyer, potentially with the assistance of a tax advisor.

What is included in the package of services?

Bitkern is not only providing the purchased mining hardware to the customers, but a package of services that includes the sale of mining hardware, its installation and operation in the data center, and connection of the mining hardware to a mining pool (operated by a third party), maintenance of the mining hardware, support of the customer and repair services.

Term and termination

When does the hosting service term start and how long does it last?

The hosting service begins once the mining hardware has been installed at the data center and continues for a period of 36 months.

Is there an option to extend the hosting service?

Yes. After the initial 36 months, the customer may extend the hosting service by 12 months. Please note that in this extended hosting period, different fees may apply. Bitkern will provide written notice of the revised terms, and applicable costs to the customer at least 30 days prior to the expiry of the initial term.

Can I terminate the hosting service early?

No, the customer does not have the right to terminate the hosting services prematurely. If mining crypto-assets using the customer's mining hardware is nonprofitable for a continuous period of 3 months or an operator of a data center terminates their agreement with Bitkern or is no longer able to provide the agreed services to Bitkern, Bitkern and the customer have the right to terminate the hosting service for good cause and with immediate effect.

What happens with the hardware after the term ends or if terminated for good cause?

At the end of the term, or in the event of termination for good cause and upon the customer's explicit request, the mining hardware will be shipped to the customer's domicile. The shipping is performed at market-standard costs including a handling fee, which is borne by the customer. Additional costs for importing the hardware (import sales tax, customs duties, and other handling fees, etc.) are also borne by the customer.

What happens to my mining hardware after the term ends?

After the term, the customer is responsible for removing the mining hardware at his or her own expense. If not removed within three months, Bitkern may dispose of the hardware at its sole discretion. In such a case, Bitkern is not liable for any claims or damages arising from the disposal of the customer's mining hardware.

Revenue and costs

How and when do I receive my mining earnings?

Mining earnings are recorded daily and displayed in Bitcoin through the Bitkern LITE dashboard.

What costs are associated with operating my miner at Bitkern?

When you operate a miner with Bitkern, you pay a hosting fee based on how much electricity your miner uses. Bitkern offers two electricity tariffs to help keep mining profitable, even if market conditions change. This price per kilowatt-hour (kWh) stays fixed for the first 36 months. After this period of time, Bitkern may adjust it to match current market rates. The hosting fees are automatically deducted from your mining earnings.

What is the difference between Hosting Rate A and Hosting Rate B?

The Bitkern Lite service offers two Hosting Rates that differ in miner uptime and electricity pricing:

Hosting Rate A (100 % uptime):
Miners run continuously, 24/7, without interruptions.

Hosting Rate B (~ 65 % uptime):
Miners operate only during periods with lower electricity prices and pause during high-price peak periods. This reduces overall electricity costs. The uptime of the miners can vary daily, with the miners being active ~ 65 % of the time on average on a monthly basis. Uptime is generally higher on weekends compared to regular working days.

You can switch your Hosting Rate directly in your customer dashboard. After switching, the new Hosting Rate takes effect immediately. A further Hosing Rate change is only possible after 14 days.

How can I switch my Hosting Rate?

You can change your Hosting Rate directly in your customer dashboard. After you switch, the selected Hosting Rate takes effect immediately. To ensure stable operations, each Hosting Rate change is then locked for 14 days. Once this period has passed, you can switch your Hosting Rate again.

How much return can I expect from my mining hardware?

Bitkern does not guarantee fixed profits, as mining earnings depend on factors like the Bitcoin price and mining difficulty, which are beyond Bitkern's control.

What happens if hardware earnings are less than operating costs?

If operation of the mining hardware under hosting rate A is no longer profitable, Bitkern has the right to reduce the uptime of the mining hardware and switch from hosting rate A to hosting rate B.

What happens if the mining hardware remains unprofitable even with the lower-cost secondary tariff for an extended period?

If the customer's mining hardware does not generate profits over an uninterrupted period of 3 months (i.e., mining revenues minus hosting fees), both Bitkern and the customer have the right to terminate the contract with immediate effect.

Can I sell the mining hardware I purchased from Bitkern during the hosting term?

Customers are not permitted to sell or otherwise dispose of the mining hardware during the hosting term without prior written notification to Bitkern.

Operation and maintenance

How is it ensured that my miner runs 24/7?

Bitkern provides a 99 % uptime guarantee for the first 36 months. In the event of a miner failure, it will be immediately repaired or temporarily replaced by a Bitkern miner, ensuring there are no interruptions.

Do I need to handle updates or maintenance?

No, Bitkern takes care of all maintenance, repairs, and software updates for the entire duration of the contract.

What warranty and guarantee do I have?

Bitkern offers an extended 36-month warranty on the mining hardware the customer has purchased. This means that Bitkern covers all costs for any necessary repairs. Events of force majeure are excluded.

Can I manage or directly access my mining hardware myself?

Customers are permitted to access their mining hardware upon request, provided such access is coordinated with Bitkern and complies with the operational and security protocols of the data center. Access does not imply the right of use of a specific property or physical area; hence no real estate related services are being offered. In addition, each customer can monitor their hardware and the coins mined with it at any time via a personal dashboard.

How do I get access to my personal dashboard?

Bitkern offers customers access to a personalized dashboard by logging in on the website using their account. The dashboard enables management of the hosting services; customers can monitor the mining performance, including hash rate, uptime, and accumulated rewards. To create an account and access the dashboard, customers must meet the following eligibility criteria: (a) be at least 18 years of age; (b) have the legal capacity to enter into binding contracts under applicable law; (c) complete the registration process on the website by providing accurate and complete information; (d) agree to Bitkern’s terms during registration; (e) ensure that mined crypto-assets are collected to a wallet address solely controlled by the customer; (f) purchase the mining hardware in their own name and for their own account.

Security and support

How secure is Bitkern LITE?

Bitkern is an experienced provider with professional infrastructure and the highest security standards. The mining hardware is installed and activated in secured data centers with continuous monitoring. However, mining is subject to market fluctuations, regulatory changes, and increasing mining difficulty, so guaranteed earnings or returns cannot be assured.

What happens if I don’t request a payout immediately?

You can check your mining earnings at any time in your customer account. If you don't request an immediate transfer of your BTC, the balance will simply remain in your account and is available whenever you need it. The cost per withdrawal is BTC 0.00003 BTC.

Is mining hardware insured at the locations?

Bitkern cannot guarantee that mining hardware is insured at all locations. Events such as theft, fire, or other unforeseen damages are considered force majeure, over which Bitkern has no control. Customers should be aware of these risks.

How can I contact customer support?

Support can be reached via the customer dashboard or email. Customers receive professional assistance with any questions or issues.

What risks should I be aware of when purchasing mining hardware and using Bitkern’s hosting services?

Bitkern does not provide custody and administration of crypto-assets on behalf of customers. Clients are solely responsible for the independent custody and safekeeping of their crypto-assets. The mining process involves inherent risks, including potential fluctuations in values of crypto-assets, regulatory changes, variable network fees outside of Bitkern's control, changes in blockchain algorithms and increases in mining difficulty, which may impact the effectiveness of mining. Customers fully acknowledge that they bear the full risk to whether and to what extent the mining activities result in a profit or loss. Furthermore, Bitkern is not liable for any disruptions caused by events beyond its control, such as natural disasters, government actions, or major technological failures or regulatory changes.

Does Bitkern hold Bitcoin for customers?

No. Bitkern does not hold Bitcoin for customers. Bitkern has no access to the customer’s private key, therefore custody of crypto-assets by Bitkern is not provided.

Do I have direct access to my mining hardware?

As a rule, access to the hardware is not possible for IT security and safety reasons. However, customers are provided with full transparency regarding their hardware and earnings via a dashboard and can make individual settings.

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